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This month it felt good to catch up with old friends. Often, we speak to industry leaders and they explain their plans for success in great detail. One year later, those plans are sometimes in the bin or sometimes adapted and still in the works. Not common is organisations following a strategy, meeting a target, and working on the next plan to achieve further growth, but that is exactly what has happened across a number of companies in April.

Homechoice, the omnichannel retailer of home products, was first featured with us in 2018 when then-CEO Shirley Maltz explained about moving from catalogue-based direct marketing operation to a digitally savvy multi-channel operator. Managing Executive Richard Eberlein confirms that, through some challenges, that goal has now been achieved as the plan is further adapted to satisfy customers with every possible interaction.

Africrest is developing stunning rental property in old office space, revitalising and boosting local communities. The strategy here has been buy, build, rent; and while this remains, there is potential for expansion beyond the core geography of Johannesburg. This will increase the potential customer base and help to position Africrest as a larger provincial property powerhouse.

At the Port of Cape Town, Managing Executive Rajesh Dana told us in 2024 of a plethora of projects that would increase efficeicny and improve operations. Dana now looks after all ports in the Western Cape for Transnet NPA, and Acting Port Manager in Cape Town, Ophelia Shabane is happy to report that many of the projects have come to fruition and the port is regaining traction as a gateway to Africa.

It’s truly satisfying to hear good companies keeping up the good work and doing good things, all for the benefit of the customer. Get in touch and tell us how your business has stuck to a plan that has created customer success and loyalty. We’re always online at LinkedIn.